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Delivery Reliability — (DR) is a broadly used standard KPI measurement in supply chains to measure the reliability of a supplier s delivery date confirmation for a customer s demand. Following the nomenclature of the DR DP Matrix, three main approaches to measure DR… … Wikipedia
Delivery Performance — (DP) is a broadly used standard KPI measurement in supply chains to measure the fulfillment of a customers demand to the wish date. Following the nomenclature of the DR DP Matrix three main approaches to measure DR can be distinguished: Type of… … Wikipedia
Customer to customer — (C2C) markets are innovative ways to allow customers to interact with each other. While traditional markets require business to customer relationships, in which a customer goes to the business in order to purchase a product or service. In… … Wikipedia
Customer communications management — is a term highlighted by research companies such as Gartner Group, Forrester Research and Madison Advisors to define a convergent set of Information Technology solutions that together provide marketing communication professionals the ability to… … Wikipedia
Customer retention — is the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first contact an organisation has with a customer and continues throughout the entire lifetime of a… … Wikipedia
Customer experience systems — are integrated business and operational support systems (BSS/OSS) that particularly address service providers’ mandate of focusing on the customer experience. Systems Reflect New Customer Orientation In the past, service providers (wireline,… … Wikipedia
Delivery.com — Type Private Founded New York City, New York, USA 2004 Headquarters New York City, New York … Wikipedia
Customer Survey — The Office episode Dwight and Jim roleplay a sales call. Episode no … Wikipedia
Customer support — is a range of customer services to assist customers in making cost effective and correct use of a product.[1] It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product.[1]… … Wikipedia
Customer involvement management — Customer Involvement Management, CIM, is an approach that takes the customer orientation one step further than Customer Relationship Management[1]. CIM is about identifying and developing possibilities to involve customers in the business and… … Wikipedia
delivery — The act of taking mail from the post office to the customer. The mail itself taken to the customer s business or residential delivery address or picked up at a post office whether post office box, window, or dock … Glossary of postal terms
